Privacy Policy for The Willows

Who we are

The Willows is an independent clinic providing a modern and convenient solution for the removal of impacted earwax.
Our website address is:
Our address is: The Willows, Unit 47, Northwick Business Centre, Moreton in Marsh, GL56 9RF.

Your Personal Data

Your personal data will never be sold outside of The Willows.
In order to correctly book appointments, provide appointment reminders, and for fraud
prevention, we may collect your name, address, date of birth, email address and mobile
telephone number.
Your personal data will never be shared outside of The Willows, except where required
by law, or for fraud prevention purposes. Or, where your specific permission has been granted to share your information with your health service provider(s).

How Long We Retain Your Data

Appointment data may be held for up to 5 years.

How We Protect Your Data

All personal data is protected by two passwords. Only booking office staff and professional staff have access to your data. Your data will be only used for the appropriate purposes. For instance, we may use your previously provided personal data to streamline the booking process when you book again. We may use your appointment history to answer any queries, and our professional staff may use your appointment history to recommend when you may need to book your next appointment.

What Rights You Have Over Your Data

You can request to receive a file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.


This site may use cookies. In general, cookies are used to retain user preferences, store information and provide anonymised tracking data to third party applications like Google Analytics. Cookies also provide an extra layer of security against malicious web users. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser.